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Support, Feedback, and Reviews

The easiest way to reach us is by phone Monday through Friday from 9 a.m. to 12 p.m. at +49(0)7959 926661, or by email at info@getnatural.de.

Do you have any suggestions for how we can improve, or would you like to share some praise? Please use the contact form. We welcome your feedback so we can continue to improve our service.

We hope that our service and product quality have won you over; please feel free to leave a review on Google Reviews. Thank you very much.

Product Information and Standards

Many of the fabrics used by Get Natural are GOTS-certified (Global Organic Textile Standard). All fabrics meet at least the Oeko-Tex Standard 100; this also applies to sewing thread, buttons, and other accessories.

All products are designed in-house by Get Natural. The patterns are created in-house and produced in the company's own tailoring workshops.

In tailoring workshops at various locations in Germany, Hungary, and with a partner in Nepal. Both at our own tailoring workshop and at our partners’ facilities, great importance is placed on fair production and distribution conditions.

The products are made from linen, virgin wool, cotton, brocade, felt, and hemp, all of which are certified as sustainably produced.

 

 

Returns and Refunds

We have provided individual size charts for our products. However, if the garment you ordered does not fit, please contact us by phone (+49(0)7959 926661) or email (info@getnatural.de) so that we can work with you to determine the right size for you. You are responsible for the return shipping costs.

Yes, please contact us by phone (+49(0)7959 926661) or email (info@getnatural.de). As soon as we receive and inspect the item you returned, we will send you the agreed-upon replacement.

You may return any items you do not wish to keep to us within the 14-day cancellation period.

Pack the item carefully, preferably in its original packaging, and include the completed return form in the package.

Please note that items may only be returned if they are unused and unsoiled.

You can find the cancellation form under "Links" – "Cancellation Policy" or here.

You may return the item to us within the 14-day right of withdrawal period.

Get Natural

Hellmannshofen 14

74586 Frankenhardt

No, as a medium-sized company, we cannot offer this service; returns are at your own expense; to avoid this, we’d be happy to advise you when you place your order.

As soon as we receive your return, we will inspect it to ensure it is in good condition and complete. We will then refund all payments we have received from you
, excluding shipping costs, without delay and no later than fourteen days from the date we received notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction.

Shipping, Delivery, and Delivery Service

For our retail customers, our standard shipping is handled by DHL Go Green—a climate-neutral, zero-emission delivery service right to your doorstep.

Within Germany: €5.99 with DHL Go Green.

To other EU countries: €14.99 (up to 2 kg, insured shipping)

Items are usually shipped the very next day after we receive your order;

If advance payment has been agreed upon, the item will be shipped after we receive your payment instruction.

Unless a different timeframe is specified in the product description, orders within Germany will be delivered within 3–5 business days, and international orders within 5–7 business days after order confirmation (if advance payment has been agreed upon, delivery will take place after your payment instruction is received). Please note that no deliveries are made on Sundays or holidays.

Yes, with our standard shipping via DHL go green, you can also have your order delivered to a Packstation.

Yes, we ship within the Federal Republic of Germany, Austria, Belgium, Finland, Luxembourg, Sweden, Denmark, the Netherlands, France, Italy, Spain, Poland, Hungary, and the Czech Republic. For shipments to countries other than those listed, please contact us in advance regarding shipping costs.

When shipping to non-EU countries (e.g., Switzerland, Norway, the United Kingdom), the recipient may be subject to customs duties. Please check with your local customs authority in advance.

We do not ship to the following EU territories: French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Pierre and Miquelon, Saint Barthélemy, and Greenland.

With DHL tracking, you can always check the current status of your order; all you need is the DHL tracking number, which you can find in the shipping confirmation.

Payment and Gift Certificates

You can choose between paying in advance via bank transfer, using the Klarna payment system (instant bank transfer, payment by invoice), or redeeming a gift certificate.

Yes, you can purchase gift certificates here in our shop under the "Gift Certificates" category; they are available in denominations ranging from €20 to €100, and you can choose to have them sent by mail (printed on handmade paper) or via email.

When placing an order, enter the coupon code in the shopping cart. The value of the coupon will then be immediately deducted from the order total. When shopping at one of our market stands, the coupon will be applied directly to the cost of the merchandise. Cash redemption is not possible.

Our gift certificates are valid for 3 years from the date of issuance or purchase. The expiration date is printed on the certificate.

Please contact us by phone (+49(0)7959 926661) or email (info@getnatural.de).

Order

You are welcome to place your order through our online store; after you have added the desired items to your shopping cart, you can view it by clicking the “View Cart” button, and you will be guided through the process until your order is complete.

Yes, you’re welcome to call us at +49(0)7959 926661 and place your order over the phone; we’d be happy to assist you. You can reach us by phone Monday through Friday from 9 a.m. to 12 p.m. If no one is available at the office, please leave a message on our voicemail, and we’ll call you back as soon as possible. 

No, you do not need to create a customer account to place your order.

Yes, you are welcome to view and try on our products in the showroom at our production facility in 74586 Frankenhardt by appointment (+49(0)7959 926661 or info@getnatural.de).

Yes, we accept inquiries by phone Monday through Friday from 9 a.m. to 12 p.m. at +49(0)7959 926661 or by email at info@getntural.de; you can also use the contact form for this purpose.

Yes, we’d be happy to advise you on this. Please contact us by phone; you can reach us Monday through Friday from 9 a.m. to 12 p.m. at +49(0)7959 926661. If you call outside of these hours, please leave a message on our answering machine, and we’ll call you back as soon as possible.

Yes, please contact us. We accept inquiries and orders by phone Monday through Friday from 9 a.m. to 12 p.m. at +49(0)7959 926661 or by email at info@getntural.de; you can also use the contact form for this purpose.

No, all the cuts were created in-house and are the property of Get Natural.

On the product pages, you'll find the following icon the size chart for each product.

Yes, we'd be happy to; please contact us by phone (+49(0)7959 926661) or by email (info@getnatural.de)