Support, feedback and ratings
The easiest way to reach us is by phone Monday through Friday from 9 a.m. to noon at +49(0)7959 926661, or by email at info@getnatural.de.
Do you have an idea what we can improve or would you like to praise us? Please use the contact form. We are happy about new suggestions to improve our service even more.
We hope that we could convince you by our service and product quality; please feel free to leave a review on Google reviews. Thank you very much.
Product information and standards
Many fabrics processed by Get Natural have GOTS (Global Organic Textile Standard) certification. All fabrics meet at least OekoTex Standard 100, this also applies to sewing thread, buttons and other accessories.
All products are designed by Get Natural itself. The cuts for them are created and implemented in their own tailor shops.
In tailor shops at different locations in Germany, Hungary and a cooperation partner in Nepal. Both in our own tailor shop and with our partners, great importance is attached to fair production and distribution conditions.
The basis of the products are linen, virgin wool, cotton, brocade, felt and hemp, each designated as sustainably produced.
Returns and refunds
Matching our products, we have individual measurement tables stored, but if it still happens that the ordered garment does not fit you, please contact us by phone (+49(0)7959 926661) or by mail(info@getnatural.de) so that we can determine together with you, the right size for you. The return is at your own expense.
Yes, please contact us by telephone (+49(0)7959 926661) or by mail(info@getnatural.de). As soon as we have received and checked the returned item, we will send you the agreed replacement.
Items that you do not want to keep, you can return to us within the 14-day cancellation period.
Pack the item carefully, preferably in the original packaging and include the completed cancellation form in the package.
Please note that the return of an item can only be unused and undamaged.
You can find the cancellation form under Links - Cancellation policy or here.
You can return the item to us within the 14 -day right of objection.
Get Natural
Hellmannshofen 14
74586 Frankenhardt
No, we cannot provide this service as a medium-sized company; a return is at your own expense; to avoid this we are happy to advise you when ordering.
As soon as we receive your return, it will be checked for condition and completeness. Subsequently, we have all payments that we have received from you,
excluding delivery costs, immediately and no later than within fourteen days from the day on which the notification of your revocation of this contract is received by us. For this repayment, we will use the same means of payment that you used for the original transaction.
Shipping, delivery and delivery
Our standard shipping in the private customer business is done with DHL Go green - climate neutral emission-free delivery to the doorstep.
Within Germany 5,99 € with DHL go green.
To EU foreign countries 14,99 € (up to 2 kg, insured shipping)
The shipment usually takes place the following day after receipt of your order;
in case of agreed advance payment, the shipment will take place after the moment of your payment instruction.
Unless otherwise stated in the item description, the delivery of the goods in Germany within 3 - 5 working days, for foreign deliveries within 5 - 7 working days after order confirmation (in case of agreed prepayment after the date of your payment instruction) Please note that on Sundays and public holidays no delivery is made.
Yes, with our standard shipping with DHL go green you can also have your order delivered to a packing station.
Yes, shipping is within the Federal Republic of Germany, Austria, Belgium, Finland, Luxembourg, Sweden, Denmark, Netherlands, France, Italy, Spain, Poland ,Hungary or the Czech Republic .For delivery to countries other than the above, please contact us in advance for shipping costs.
When shipping to non-EU countries (e.g. Switzerland / Norway, United Kingdom), the recipient may incur customs duties. Please check with your local customs office beforehand.
No shipping to the EU-exceptions French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Pierre and Miquelon, St. Barthélemy and Greenland.
You can always check the current status of your order via the DHL shipment tracking, for this you only need the DHL shipment number, you can find this from the shipping confirmation.
Payment and vouchers
You can choose between prepayment by bank transfer, the payment system Klarna (instant transfer, on account), or redeem a gift certificate.
Yes, you can get vouchers here in our store under the category gift vouchers; these are selectable between 20.-€ and 100.-€, shipping is optionally possible by mail (printed on handmade paper) or via email.
When ordering, the voucher code is entered in the shopping cart. The amount of the voucher is then immediately deducted from the order total. When purchasing at one of our market stalls, the voucher is immediately offset against the value of goods. A cash payment is not possible.
Our gift vouchers are valid for 3 years from the date of issue/purchase. The expiration date is noted on the voucher.
Please contact us by phone (+49(0)7959 926661) or by mail(info@getnatural.de).
Order
You are welcome to place your order via our webshop; after you have placed the desired items in the shopping cart, you can access it by clicking on the button "Show shopping cart" and will be guided further through the menu until the completion of your order.
Yes, you are welcome to call us at +49(0)7959 926661 and place your order by phone, we will be happy to advise you on this. We are available Monday to Friday from 9 to 12 o'clock for you by telephone. If the office is not occupied, please leave a message on the answering machine and we will call you back as soon as possible.
No, the creation of a customer account is not required for your order
Yes, you are welcome to view and try on our products by appointment (+49(0)7959 926661 or info@getnatural.de) in the showroom at our production site in 74586 Frankenhardt.
Yes, we accept inquiries by telephone Monday to Friday from 9 to 12 o'clock under +49(0)7959 926661 or by mail under info@getntural.de, for this you can also use the contact form.
Yes, we are happy to advise you on this, please contact us by phone; you can reach us Monday to Friday from 9 to 12 o'clock at +49(0)7959 926661. If you call outside these hours, please leave us a message on the answering machine, we will call you back promptly.
Yes, please contact us. We take inquiries and orders gene by telephone Monday to Friday from 9 to 12 o'clock under +49(0)7959 926661 or by mail under info@getntural.de, for this you can also use the contact form.
No, all the cuts were made by ourselves and are the property of Get Natural.
On the product pages you will find under the following symbol 
the respective dimension table for the product.
Yes, with pleasure; please contact us by phone (+49(0)7959 926661) or by mail(info@getnatural.de).
